Very Poor, unprofessional handling of our interest in a House to Let (that changed to a house for Sale). Displayed a complete lack of common courtesy i'm afraid !!!Andrew Grant advertised a property in Alcester to Let (on behalf of a landlord who had previously been letting the property for some time) My wife and I arranged with Andrew Grant to view the property. After the viewing we advised Andrew Grant that we would be more than happy to rent the property should the landlord want to proceed with us. After a few calls and e-mails Andrew Grant advised that the Landlord was happy to proceed but would just need to complete some decoration work in the property. My wife and I foolishly started to pack but worringly no paperwork or date communication was forthcoming from Andrew Grant. We chased for updates and left messages, sent e-mails but response was poor except for Andrew Grant to once or twice say that the landlord was abroad and that they were waiting to talk to him to get some dates. This went on for nearly 2 months before we noticed that the house suddenly turned up on Rightmove via Andrew Grant as 'For Sale', which of course pretty much meant that we could assume it was no longer available to us 'To Let'My wife and I of course appreciate that this sort of thing can happen, as landlords circumstances can change, but the point of the review is to convey the disppointment and grievance that we felt as we were seemingly lead up the garden path, kept in the dark for quite a while, with the ultimate insult from Andrew Grant being to show us a complete lack of respect, having never to this day communicated to us at all about the landlords change of mind and furthermore never to this day have we had any form of apology !!!
Julia Boehm and the Team at AG in Stratford have changed our previous experiences of estate agents. They have worked tirelessly in what has been a difficult market to get us the best price for our house. They continued to work throughout the sale process to make sure it progressed through to completion without too many issues. Vikki made sure that solicitors didn't get away with their usual laid back approach. The whole team were professional, great value and the photographs of our house were outstanding. Well done Julia Boehm you are a genius !
EXCELLENT CUSTOMER SERVICE FANTASTIC STRATFORD TEAM
Hello JuliaWe just wanted to message you and your staff to say thank you so much for the politeness, kindness, helpfulness and advise you gave us throughout the whole process of selling our beloved houseIt is always difficult to choose which estate agent to go for when selling any property as there are so many agents out there who all make the same promises and all have similar websites.We are very pleased that we chose Andrew Grant!When you came to the house on the initial visit you were very polite and professional and listened to our needs and hopes and we always felt that you had our needs as being paramountYou provided excellent feedback on the property and your instructions on how to market the house and at what price to market it, which was SPOT ONYou and your staff kept us informed of viewings and how things were progressing throughout and as you know it was not on the market very long with various offers received within the first 2 weeks of it going on the market through yourselves and the eventual selling price was what we wanted.We are pleased that the selling process went through very quickly and can imagine how the new buyers are feeling as we understand it is their first home together. We feel sure that they will be as happy as we were in the house for many years to come. So just to say again a BIG THANK YOU to all at Andrew Grant and if you should wish some verbal recommendations at anytime please do not hesitate to contact usAll the very best to you all for your future business Kind RegardsRobin and Debbie
I can't, because they are so bad, dishonest, unprofessional , do you need me to tell you more? Because l will if you contact me.People have always said to me how bad Estate Agents are, but my darling son was an estate agent, but he died at the age of 17yrs, l was so proud of him and have always said they do their job as they have to, but after this lot...ALLOWING Guzamping! Or encouraging it even! Stay away from them. They are so interested in making money for themselves, l had no help from them because l was a low purchase elderly pensioner! just interested in a quick sale and money for them.
Andrew Grant Stratford-upon-Avon is a UK Real Estate Agency based in Stratford-upon-Avon, West Midlands. Andrew Grant Stratford-upon-Avon is located at 2 Union St, Stratford-upon-Avon CV37 6QT, UK.
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